A case study from Erasoft

How to build a communication tool for 40,000 people.

Goal

Create an effective corporate communication tool for a large retailer.

250 000 employees

Disorganized HR materials

Weak non-automated onboarding

Why make it from scratch?

Existing solutions aren’t flexible enough, and even after a complex integration process would still be imperfect for this business.

Pros

What changed?

22%

(~8,000 people) employees log in daily

51%

(~18,000 people) log in weekly

66%

(~23,000 people) log in monthly

35K

employees installed the app

900%

engagement increase

What we did?

CHatBOT

Automated onboarding

Since the release, new hires get instant access to the information about the company, its policies, and the job. This helps people feel more comfortable at their workplace and takes the load off the HR department.

CHatBOT

Unified employee database

We've incorporated a browsable contact list of all the employees. Now it's easy to look up and contact anyone in the company: from top-managers to interns.

CHatBOT

Personal accounts

Keeping track of upcoming tasks and your current progress became as easy as it could! Everything’s gathered and illustrated at one place.

CHatBOT

Communication tools

Social-media-like feeds and blogs keep the staff up to date with the latest news. They can read the posts during lunch breaks or while they're bored on the train to work.